Terms of Use

These terms and conditions (the Terms) apply to all customers buying goods on nortonandsons.co.uk. By making a purchase you are agreeing to our terms and conditions. These Terms can change at any time, and it is up to you to review this document each time you make a purchase. You will not be able to shop with us if you do not agree to these Terms. For any questions about issues not covered here, please call our Savile Row store on +44 (0)20 7437 0829.

www.nortonandsons.co.uk reserves the right to end this agreement with you, and terminate all orders and access to the site if:

• You breach any of these terms and conditions.
• You fail to make a payment due to us.
• We suspect that you are involved, are about to be involved, or have previously been involved, in any kind of fraudulent or criminal activity.

If you break these Terms, or if any liabilities are incurred arising out of your use of this website, you agree to be responsible for all costs and expenses that etautz.com or our officers, directors, employees, agents and suppliers incur as a result of the breach, including reasonable legal fees (if applicable). This liability extends to other people using your shopping account, unless you agree able to prove that it has been fraudulent.

BROWSING AND REGISTERING ON nortonandsons.co.uk

To use nortonandsons.co.uk you must be 18 years of age or older. If you are under 18 you may only use the site the under the supervision of, or with the permission of a parent or guardian.

You are welcome to browse our website without submitting any personal details, but will have to register in order to make purchases from our web shop. Upon registration you will be asked to create a username and password. You are responsible for all actions taken under that username, whether these are by you or any other person. It is your responsibility to keep your username and password safe, and you should not disclose or transfer your username or password to any other person. If you suspect anyone else of knowing your username and password, you must change it immediately.

You warrant, represent and undertake that any information, which you provide when you register as a user, shall be up to date, true and accurate in all respects, and you agree to notify us immediately of any changes to such information. Please send all changes of details to enquiries@nortonadnsons.co.uk.

It is a crime to use a false name, or known invalid or false credit or debit card to attempt to make a purchase from nortonandsons.co.uk. Those caught deliberately entering false or incorrect purchase details will be prosecuted to the fullest extent of the law.

PURCHASING ON nortonandsons.co.uk

All orders are subject to product availability. All prices are correct at the time of entering the information. We will endeavour to keep prices as up to date as possible, but we reserve the right to change the price of any product at any time, without giving notice.

No contract for the sale of any product will exist between you and etautz.com until dispatch your order to you. Until this time we reserve the right to cancel or refuse your order at our discretion. When this happens we will confirm the acceptance by sending you an email.

A confirmation email will be sent to the email address provided upon receipt of your order, detailing the products ordered, delivery and billing addresses and contact telephone numbers. It is your responsibility to notify us as soon as possible if any of the details are incorrect.

SALES

During any & all sales periods, a full list of currently stocked & discounted styles can be found below, listed within the Terms & Conditions, Sales section. However, only colour varieties (within brackets, separated using forward slashes) of the products listed and all sizes wherein will be present in the sale and subject to the stated discount.

PAYMENT

How can I pay for the items I find on the website?
Should you have stepped into the original 19th Century house of Norton & Sons you likely might have found a gentleman using every excuse in the book to avoid paying off his tailor's line of credit. In this modern age however we are happy to accept the following credit and debit cards: Switch, Visa, Delta, Maestro, MasterCard

Is my payment secure?
We handle all our card transactions through Stripe who operate an absolutely watertight system. Please take a look at our Privacy Policy for more information.

SHIPPING AND DELIVERY

The delivery timeframes as stated in our delivery page are approximate. Products will only be sent to the delivery address provided at the time of ordering.

All deliveries require a signature, so please ensure someone is at home to receive the delivery. If our couriers are unable to deliver the goods, they will provide details of how to arrange an alternate delivery or collection date.

If we are delivering to an address outside the European Union you may be liable to pay import duties, and/or additional charges for customs clearance. Customs policies vary widely from country to country. We recommend you contact your local customs office for further information.

If you prevent delivery of the goods by, (for example) failing to supply the courier or your local customs office with necessary information, or failing to pay local customs, taxes or courier’s administration fees, your package will be returned to Norton & Sons. A refund will be credited within 30 days, minus any additional delivery charges incurred for returning the product back to Norton & Sons.

Under normal circumstances we will only deliver products to addresses in the following countries:

• UK: including Channel Islands, Isle of Man.
• Europe: Albania, Andorra, Austria, Belarus, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lichtenstein, Lithuania, Luxembourg, Malta, Moldova, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Russia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, Ukraine, Vatican City.
• Rest of the world: Antigua, Australia, Bahamas, Bahrain, Barbados, Canada, Cayman Islands, China, Fiji, Hong Kong, Israel, Iceland, Jamaica, Japan, Jordan, Lebanon, South Korea, Kuwait, Malaysia, New Zealand, Saudi Arabia, Singapore, South Africa, United Arab Emirates, United States, US Virgin Islands.

We will not honour any orders from countries other than those listed above unless specifically agreed.

CANCELLING ORDERS

Cancellation Policy for Bespoke and Made-to-Measure Garments

All made to order garments are non-refundable. Due to the personalised nature of our bespoke and made-to-measure garments, these services are exempt from our ready to wear exchange and refund policy. If you wish to cancel your order, please contact us as soon as possible at enquiries@nortonandsons.co.uk. 

For any questions or concerns about this policy, please do not hesitate to reach out to our team.

Cancellation Policy for Ready to Wear and Online Orders

After submitted an order and receiving email confirmation of its receipt, you can still cancel your order providing you have not received an email notifying you it has been dispatched. Please send an email to enquiries@nortonandsons.co.uk, with ‘URGENT CANCELLATION’ in the subject line.

Be sure all relevant details in the cancellation email, including:

• Your name.
• Products ordered.
• Your order number.
• Your address and contact telephone number.

If you have already received an email notifying you of the dispatch of your order, you will need to wait until you have received your order, and then return it to us. Details on how to do this can be found on our Shipping & Returns page.

RETURNS AND EXCHANGES

If you would like to return an item for refund or exchange, you are able to do this within one month of purchase. Full details can be found on our Shipping & Returns page.

PRIVACY

Please refer to our Privacy Policy.

LIABILITY

Nothing in these Terms shall limit or exclude our liability for fraudulent misrepresentation, or for death or personal injury resulting from our negligence or the negligence of our servants, agents or employees.

However, we will not be liable for any loss of revenue, loss of profit, loss of contract, loss of business or any anticipated savings, loss of goodwill or reputation, or any special, indirect or consequential damages (however arising, including negligence) arising out of or in connection with these Terms.

We also have no liability of any sort (including for negligence) for the acts or omissions of other providers of telecommunications services or for faults in or failures of their networks and equipment.

We have done our very best to accurately represent all products on our website. However, due to factors such as varying internet browsers and monitor colour contrasts etc, we cannot be held responsible or liable for any differences in colour between the image and the actual product.

In the unlikely event that you receive products which are not what you ordered, damaged, defective or of a different quality to those stated on the order form, we shall made good any outstanding delivery, replace or repair any damaged or defective products, or refund you the amount paid for the products in question. This is provided that you notify us of the problem in writing at the address stated in the confirmation email within 10 working days of delivery of the goods, plus return the goods to us (unless we inform you that return is not necessary). This provision does not affect your statutory rights.

COPYRIGHT

All material on the Norton & Sons website is, unless specified otherwise, copyright of the company and may not be reproduced without prior permission.

You may not use or distribute material from this site or change the content of these pages in any way for any public or commercial purpose other than with the express written consent of Norton and Sons Ltd, and on such terms as these parties may specify.

The Norton & Sons logo is a registered trade mark and should not be used without permission; requests to use the logo should be sent to enquiries@nortonandsons.co.uk.

COMMENTS

Norton & Sons undertakes to deal promptly with comments and queries about the content of its site. These should be addressed to enquiries@nortonandsons.co.uk.

GOVERNING LAW

The TOS together with all our policies and procedures will be governed by and construed in accordance to the relevant United Kingdom law and the relevant courts of the United Kingdom will have exclusive jurisdiction.

COMPANY INFORMATION

Norton and Sons Ltd
16 Savile Row, London W1S 3PL 
Company Number: 5593141
VAT Number: 270971781