Shipping policy

Shipping Policy for Norton & Sons

1. Shipping Destinations:

We ship worldwide. Whether you're in New York, LA, London, or Tokyo, we'll deliver your garments right to your door.

2. Shipping Methods and Costs:

  • We utilize reputable courier services to ensure secure and timely delivery of your orders.
  • Shipping costs are calculated based on the destination, weight, and dimensions of the package. The exact cost will be displayed at checkout before you confirm your order.
  • We strive to keep shipping costs as low as possible and pass on the actual cost price (packaging + shipping) to our customers.

3. Delivery Timeframes:

  • While we aim for swift delivery, specific delivery timeframes cannot be guaranteed.
  • Estimated delivery times will be communicated during the order process and confirmed in your order confirmation email.

4. Order Tracking:

  • Once your order is shipped, you will receive a tracking number via email.
  • This allows you to monitor the progress of your delivery.

5. Duties and Taxes:

  • Customers are responsible for any local import duties or taxes that may be applicable in their country.
  • These charges are not included in the shipping costs and are the sole responsibility of the recipient.

6. Delivery Address:

  • Please ensure that the delivery address provided at the time of placing your order is accurate and complete.
  • We cannot be held liable for any delays or non-delivery resulting from incorrect address information.
  • Notify us promptly of any changes to your delivery address or contact phone numbers.

7. Order Collection:

  • Alternatively, you may choose to collect your order in person from one of our showrooms.
  • Please indicate your preferred collection location during the checkout process.

8. Contact Us:

  • If you have any questions or concerns regarding our shipping policy, please don't hesitate to contact our customer care team:

9. Policy Updates:

  • This shipping policy may be subject to change.
  • Any updates will be posted on our website.